口語實戰演練：如何轉接客戶來電[1]

　　四通公司, 您好，我是Mary。

　　B: Hello, I’d like to speak to Mr. Hunter, please.

　　你好，我想找Hunter先生。

　　A: May I ask who is calling, please?

　　請問您是哪位？

　　B: My name is Herbert Wood of IBM Computer Company.

　　我是IBM電腦公司的Herbert Wood.

　　A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.

　　謝謝，Wood先生，請稍等。（打內線電話）Hunter先生，IBM電腦公司的Wood先生找您。

　　C: Can you find out what he wants?

　　你可以問他有什么事嗎？

　　A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.

　　好的，Hunter先生。（對來電者說）對不起Wood先生，讓您久等了。Hunter先生現在非常忙，他想知道你有什么事對他說。

　　B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not?

　　是的，我想買一些計算機軟件，另外再談一談開發一些其它的軟件。我不知道他是否有興趣。

　　A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.

　　我明白了，非常感謝，Wood先生。請你等一下好嗎？（打內線電話）Hunter先生，Wood先生想買一些計算機軟件。

C: I see. Put him on line two.　

　　好的，請轉到2號線。

　　A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.　

　好的，Hunter先生。（對來電者）Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。

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